DSpace User Support Manager

The following job description lists the skills needed in the DSpace User Support Manager position.

You may decide to hire/designate one individual to this role, or you may find these skills divided among a few existing staff members. What’s important is that these skills are dedicated to the project, not that they are embodied in one staff member.

Job Description: DSpace User Support Manager

Reporting to the Library technology director, the DSpace User Support Manager has primary responsibility for managing the communication with and support of DSpace users, and particularly community users. This position requires a knowledgeable, enthusiastic, and self-motivated individual.

Responsibilities:

• Take primary responsibility for all aspects of the DSpace system’s user management.
• Perform user training for library staff and DSpace community users.
• Provide expertise and assistance to the library’s public services staff in their support of DSpace end-users.
• Coordinate and manage the definition and setup of new DSpace communities, and coordinate and communicate with library subject specialists on support for all DSpace communities.
• Perform outreach to university community, including faculty site visits and open training.
• Make recommendations on new functionality to the DSpace Federation based on feedback from faculty, submitters, and library staff.
• Work with public relations organizations to publicize DSpace.
• Coordinate importing of historical collections into DSpace with the System Manager, including collection assessment, metadata consulting, conversion referral, and developing metadata crosswalks if necessary.
• Provide consultation on university policies and legal and regulatory issues related to intellectual property and sponsored research as they relate to DSpace.
• Work on projects and teams with library and other groups at university who are closely aligned with services provided by DSpace (such as Metadata Advisory Group, online education initiatives, etc.).
• Chair the DSpace Operational Advisory Group and participate in the DSpace Policy Committee.

Qualifications:

• Master’s degree in library science, or equivalent experience.
• Experience with using, and helping others in an academic setting to use web-based software
• Extensive knowledge of library practices and goals, especially with regard to technology
• Working knowledge of web-based publishing tools and practices (such as HTML)
• Excellent written and oral communication skills and interpersonal skills
• Understanding of library mission and ability to communicate system mission and functionality clearly to key library staff and users at the university

Additional experience desired:

• Experience supporting complex library systems
• Knowledge of the university community and research interests